“At some point during my day on the phone with
Verizon, at least two hours in, I had to go through all their prompts again. I
yelled at the prompts. Prompts are sinister, because after Verizon disconnects
you, you have to call back and obey the rules to get to anyone again.”— Delia
Ephron, “On Hold With Verizon,” The New York Times, Aug. 20, 2016
I suspect that more than a few people will identify
with Delia Ephron’s rage against Verizon. I had my own horrifying experience
with them just a few weeks ago, leaving me in the same state of sputtering rage
that she describes.
You would think that improving customer service
would be a priority for the company. You—and hundreds of thousands of other
Americans—would be wrong, however. The company’s arrogance has grown with its
size. We will see how long it takes before consumers begin to punish them for
their ways.
No comments:
Post a Comment